Tarrytown, N.Y. — August 3, 2005 — ANC Express,
the U. K.’s largest independent express carrier, has won International
Freighting Weekly’s 2005 Information Technology Award for
FOCUS, their comprehensive, state-of-the-art track and trace computer
system developed by Carrier Logistics Inc. (CLI), Tarrytown, N.
The ANC entry beat out efforts submitted by FedEx and TNT Express.
In addition to offering the most advanced real-time tracking technology,
the CLI system also boasts the capability to send out early warning
alerts of such shipping problems as congestion, delays and vehicle
ANC won the award for the processes included within the FOCUS system
that provide successful freight management with early warning capability,
and because its use enabled ANC to achieve many extended contracts
and new business wins, according to Henry Rusch, ANC’s IT
director. FOCUS is ANC’s acronym for Future Operational and
Customer Unified Systems.
“The new FOCUS system makes a significant difference in the
way we serve our 14000 customers from 85 franchised depots, and
handle more than 135,000 shipments per night,” said Rusch.
“Thanks to the ‘Pre-Alert’ early warning feature,
route planning and prioritizing timed deliveries now take place
hours earlier. Our warning alerts give shippers time to correct
a problem before it becomes a customer complaint, delivering peace
of mind for all our customers.”
ANC’s new FOCUS IT installation enables company depots to
notify customers in advance of potential delivery problems via an
email advising receivers of any delay and providing a revised estimate
of the arrival time. The system also provides track and trace capability
demanded by shippers and receivers.
These capabilities were the keys to signing up major ANC customers,
including Honda and Total Home Entertainment (THE), to long-term
contracts. The ANC FOCUS system has become the benchmark for Honda’s
carriers in Europe, while THE found it to be a vast improvement
over the service of a previous carrier.
ANC has found a competitive advantage in FOCUS over other parcel
deliverers who are still relying on in-cab scanning. “FOCUS
is more than an IT system,” says Ken Weinberg, CLI vice president.
“It is a comprehensive management and communication tool that
allows ANC to map out and update its operating procedures and deal
more effectively and accurately with customers.”
CLI’s system includes a “Collection Wizard” enabling
ANC to more easily bill charges that are reversed or billed to a
third party. It also provides real-time tracking information without
customers needing to re-key data.
FOCUS runs on a Progress development platform. This allows CLI
to tailor the system to accommodate U.K. standards where no other
platform can, according to CLI’s Weinberg.
International Freighting Weekly, or IFW, is based in the UK and
has a 30-year pedigree as one of Europe’s leading weekly publications
covering all aspects of the commercial transport chain. The prestigious
IFW Freighting Industry Awards are described as the premier international
accolade for each sector of the transportation industry.
The IFW awards are designed to recognize innovations and improved
practices in the U.K. transportation industry by both large and
small operators. Entries were solicited in 13 categories including
customer care, environment, express operator, innovation, IT, service
to the freight industry, supply chain excellence, people development,
and business improvement. For a photo and article on the award from
the ANC Website, please click here.
ANC Express, a fast-growing UK and International parcels delivery
company established in 1981, has 85 depots throughout the U.K and
delivers over 32.5 million parcels per year as part of its award-winning
service. The company can be found on the web at www.anc.co.uk
Carrier Logistics, Inc., Tarrytown, N.Y., has, for more than 30
years, been a leading transportation systems and engineering consultant
and developer of system technology and freight management systems
for the trucking industry. CLI is a leading provider of computer
systems to LTL, combined LTL and truckload, package delivery, and
bulk liquid carriers in the U. S., Canada, Australia and the United
Kingdom. Its FACTS total company computer system has become the
technological standard for the less-than-truckload transportation
CLI may be reached by phone at 914-332-0300, by fax at 914-332-0949,
via email at firstname.lastname@example.org, or on the web at www.carrierlogistics.com.